Understand Every Conversation.
Soft's AI surfaces the linguistic patterns, behavioral signals, and structural qualities that separate great conversations from average ones — automatically, after every session.
The Best Patterns are Invisible Without Analysis.
Elite performers have instincts built from thousands of conversations. Soft extracts those instincts as patterns, makes them visible, and gives every rep access to the same intelligence.
From Conversation to Insight
Complete a Practice Session
Finish any voice or text-based roleplay. Soft captures every word, every pause, and every structural pattern in the exchange.
Discovery Call
12:48 · 1,840 words captured
AI Analysis
Soft's language intelligence layer analyzes linguistic patterns, sentiment signals, question quality, and behavioral indicators across the full transcript.
“We already have a vendor. Why should we switch?”
Objection detectedSignals
Surface the Insights
Key patterns are surfaced as actionable intelligence — what worked, what did not, and the specific behaviors that drove each outcome.
Patterns surfaced
Mirrors objections before reframing
Strong open questions early
Talks over the close
Intelligence That Drives Performance
Linguistic Pattern Analysis
Identify the language patterns correlated with positive customer responses and replicate them at scale.
Sentiment Tracking
Track emotional arc across the conversation to see where rapport builds and where it breaks down.
Talk Time Analysis
Monitor the balance of speaking time to identify reps who dominate conversations instead of listening.
Question Quality Scoring
Evaluate the depth, timing, and quality of discovery questions — the foundation of great conversations.
Keyword & Phrase Scoring
Track usage of key messages, value statements, and competitive differentiators across every session.
Benchmark Comparison
Compare individual patterns against top performers and team averages to identify specific behavioral gaps.
Patterns That Win
50+
Signals Analyzed
Over fifty linguistic and behavioral signals analyzed per conversation session.
Auto
Pattern Detection
Intelligence is generated automatically — no manual tagging or transcript review required.
Team
Benchmarks
See how individual patterns compare to top performers and identify specific gaps to close.
Live
Coaching Layer
Intelligence surfaces immediately after every session, enabling coaching without delay.
Intelligence at Organization Scale.
Deploy conversation intelligence across every team simultaneously. Surface winning patterns from your best performers and distribute them as standards across the entire organization.
Frequently Asked Questions
DecodeWhatGreatLooksLike.
Book a demo and see how Conversation Intelligence makes the invisible patterns of top performers available to everyone.